Were You Seen Wearing the Green at Magento Imagine?

May 9th, 2012 by Melissa Zapata No comments »

Our eCommerce Practice team had a fun filled week in Las Vegas at Magento Imagine! Imagine is a premiere global eCommerce conference where merchants, partners, developers and Magento enthusiasts come together for three days to engage, collaborate, learn, network and inspire each other!

Magento Imagine Photos

Here are a few highlights from the week:

Labor of Love

Congratulations to Business Development Manager, Adrienne Embery-Good for her participation in the Labor of Love 10K race! It was a scorching hot morning but dedicated members of the Magento community pulled together to finish the race.

Hail or Fail: The Right Way™ to Override Core

Our eCommerce developer Mark Shust packed the house with attendees eager to learn more about best practices on how to modify Magento core code functionality correctly and how to avoid common issues. If you missed the presentation or would like a copy, please download the PDF version.

Were you “Seen Wearing the Green”?

Our eCommerce Practice team spent the week handing out green #MageShades to conference attendees. Attendees who were caught sportin’ these green shades received $50 cash on the spot! Attendees were also encouraged to tweet pictures of themselves wearing the shades for a chance to double their winnings! Can you spot yourself in the photos below?


Imagine via Twitter

This year at Magento Imagine we collected tweets with the #MagentoImagine hash tag via Twitter in order to learn more about how conference attendees interact with one another. Over 600 people at Magento Imagine tweeted the #MagentoImagine hashtag more than 4,000 times! If you want to learn more about the twitter activity at Imagine, visit our Metrics Marketing Magento blog.

Pinned, Fancied and Favorited: An Overview of Popular Social Scrapbooking Sites

April 25th, 2012 by Jenna Hunger No comments »

In a world where social sharing is the norm, our experiences have become visual; our journeys are traceable; our friend count can be quantified and what we have to say matters. In this world, our influence is now measurable, and there’s no stopping the ever-evolving revolution of the online community that we call “social media.”

There are endless digital opportunities to share what makes you you; to write on controversial topics that you’re passionate about, to take photographs of what you had for breakfast, the pretty tree blossoming outside your window, or the friends you just “checked in” with at the concert, to let the world know about the great (or not so great) things that happened to you yesterday, today, and what you are planning to do tomorrow. There are endless opportunities, on the web alone, to market the brand of you.

Now, you can visually represent the brand of you via the latest hype in user sharing: social scrapbooking.

Pinterest

Though it was founded in 2008, social photo-sharing pinboard site Pinterest has been capturing endless attention over the past year as it has quickly gained popularity, hanging with the “top dogs” of social media like Facebook, Twitter and LinkedIn. Between November and December 2011, Pinterest’s unique visitor count experienced a 55% increase and in January it crossed the 10 million mark faster than any standalone site in history.1 Pinterest generates more referrals to retail sites than Google+, Reddit and YouTube combined.1

Not familiar with Pinterest? It functions like Twitter and Tumblr, with a greater emphasis on visual elements.  Essentially, the site enables the user to be a curator of their favorite chosen content, with the ability to categorize their posts into “boards.” Think of it like a virtual bulletin board. Read about how businesses are using Pinterest in our previous post, Pinterest for Retailers, by Melissa Zapata.

Pinterest isn’t the only image bookmarking/content curation site out there though! There are several other social scrapbooking sites that offer a variety of options for users. Take a look:

The Fancy

The Fancy originally began as an invitation-only (similar to Pinterest’s exclusive membership request) photo blog where users uploaded images of their own, as well as items they’d “like to own.” Now, The Fancy is described as “part store, blog, magazine and wish-list,” and is open to the public—in January 2011, it had over 10,000 registered users. The idea behind TheFancy is that instead of “pinning” items the way you would on Pinterest, the user clicks to “fancy” the item. From a broadened perspective, it is the same virtual hub of images as Pinterest.

FFFFOUND enables users to post and share their favorite images (of their own, and ones found on the web) and generates recommendations for the user based on what they post.

WeHeartIt

Similarly, WeHeartIt is a web-based hub allowing users to save images to “sets” while following and sharing with friends.

The images and items posted on these sites link the user back to the actual origin or domain of the image. According to The Next Web, 21% of users on Pinterest have purchased an item that they found pinned on the site. Social photo sharing sites like Pinterest, TheFancy, FFFFOUND, and WeHeartIt aren’t resellers themselves, but allow forwarding to the shopping cart process. There are, however, similar social scrapbooking sites that have the built-in store feature, allowing you not only to find your favorite items, categorize and share, but to take it a step further, and buy them as well. Below are a few sites that allow on-site purchases:

svppy

Svpply helps users to find what they love, assess where it is available for purchase, and offers the option to buy it. Like most eCommerce sites, Svpply offers search and filter options to help narrow results.

As defined on their “About” page, Wanelo is a giant social store, curated by the community. Users post products from any online marketplace, browse the network and save what they love. Saving the item earns that item a higher placement on the Wanelo homepage.  The more followers and more saves that a user earns, the higher their visibility is. Items are presented in a visual grid and can be categorized like Pinterest and WeHeartIt.

Wanelo

Social shopping site Lyst, founded in 2010, allows users to follow designers, boutiques, bloggers and stylists to be informed on their latest and greatest trends. Lyst allows the user to add favorite items to their own “list” from those they follow. Fun Fact: Any item added to your list creates an automated email send from Lyst to you (the user) whenever it goes on sale in any store, world-wide, that will ship to you.

Polyvore

Polyvore

On Polyvore, users create style swatches and “outfits” – the site provides a task bar with categories of clothing items that hold the ability to filter by color, price and keyword. The user drags items onto a virtual whiteboard to “publish” an outfit. Users cannot make direct purchases through Polyvore, but their items all list descriptions of the item title, brand or location to purchase, and price so that the user can make their own initiative to buy.

How does all of this pertain to retailers and to marketing? All of these sites (and the assumingly dozens more out there that haven’t surfaced yet) will be stalking retail products to add to the product hubs featured on their sites. Retailers should be aware of all that’s available on the web so they can offer opportunities not only to market products and brands, but also to close the sale.  Marketers, on the other hand, need to keep up to date with the trendiest social sharing sites as they assist their clients in converting these “pinned,” “fancied,” essentially “favorited” items into a sale!

1 Web Pro News, 12 February 2012.

Upcoming Webinar: Utilizing SEO for eCommerce

April 23rd, 2012 by Kelly Bowman No comments »


Seminars

Complimentary Webinar Series from Metrics Marketing Group
MEET THE PRESENTERS

Wednesday, May 2, 2012
12:00PM – 1:00PM EST

A leading manufacturer of popular kitchenware brands was seeking to better diversify their referral traffic and increase overall traffic to their eCommerce website. To fulfill this initiative, Metrics was enlisted to develop a customized Search Engine Optimization (SEO) program for their site. In this webinar, learn how our custom program helped improve search engine rankings and increased traffic utilizing code and content optimization, link building and structural recommendations.

Presented by:
Laura Cameron
Inbound Marketing Director
Adrienne Embery-Good
Business Development Manager

LauraCameron2 Laura Cameron
Inbound Marketing Director at Metrics Marketing
AdrienneEmberyGoodBW Adrienne Embery-Good
Business Development Manager at Metrics Marketing
RegisterNow

Metrics Marketing Takes on Magento Imagine 2012

April 13th, 2012 by Melissa Zapata No comments »

As a Magento Gold Solution Partner and Magento Enterprise eCommerce solution provider, our team is geared up and ready to take on Las Vegas in a few weeks at Magento Imagine eCommerce 2012. Imagine is the premier global eCommerce conference and will be held April 23 – 25th at the M Report Spa and Casino. Check out some of the fun activities and events that our eCommerce Practice team has planned for the week!

Get Seen Wearing the Green and Orange #MageShades!

Get Seen Wearing the Green and Orange #MageShadesMetrics is teaming up with Sweet Tooth Rewards to ensure the Magento community is prepared for the Las Vegas sun! Attendees should keep an eye out for our eCommerce Practice team as well as the Sweet Tooth Rewards team as they both pass out green and orange shades. Tweet the hashtag #MageShades to spread the word!

Attendees who “Get Seen Wearing the Green” Metrics sunglasses could win $50 cash on the spot! Attendees also have a chance to double their winnings by tweeting a picture of themselves in the shades @MetricsMrktg with the hashtag #MagentoImagine. Those attending the conference can visit bit.ly/greenglasses to request a pair of sunglasses before the conference.  

Learn from the Pro
Our expert eCommerce Developer, Mark Shust will be sharing best practices on how to modify Magento core code functionality correctly and how to avoid common risks and issues. Attendees can catch Mark’s session, The Right Way™ to Override Core on Monday, April 23 at 2:30pm before the Developer BarCamp and networking event. Our eCommerce practice team will also be there randomly giving away $50 cash to those “Seen Wearing the Green.”

 

Labor of Love Race
Our eCommerce team will also be running in the Labor of Love 10k race early Saturday morning along with others from the Magento Community. The race will take place in Lovell Canyon within the beautiful Spring Mountains of Nevada just west of the Red Rock Casino.

 

Metrics + Magento = Gold
With more than 15 years experience in eCommerce development, design and user experience testing, Metrics Marketing is a Magento Gold Solution Partner providing best in class comprehensive eCommerce solutions focusing on the Magento Enterprise platform. Every Magento implementation is infused with search analytics, usability best practices and our proprietary ExactTarget extension, ensuring that your site is optimized for ultimate conversion. To learn more about our Magento eCommerce solutions, visit ecommerce.metricsmarketing.com.

Metrics Marketing’s eCommerce Developer Selected to Speak at Magento Imagine eCommerce 2012

April 10th, 2012 by Jennifer Ryans No comments »

Metrics Marketing Group, an analytics-driven database marketing and interactive services firm, announced today that Mark Shust, eCommerce Practice Developer, has been selected by Magento to present, “Hail or Fail: The Right Way™ to Override Core” at the eCommerce platform’s premier global eCommerce conference. Imagine eCommerce 2012 will take place at the M Resort in Las Vegas, Nevada from April 23-25, 2012.  Magento is the fastest growing eCommerce platform in the world, offering merchants complete control over presentation and functionality of their online storefronts.

Mark Shust to Present “Hail or Fail: The Right Way™ to Override Core” at Imagine eCommerce 2012

Magento provides superior flexibility and functionality, meeting the needs of many online merchants; however, there are times when core code must be modified to meet specific business requirements. Modifying core code incorrectly can destabilize a Magento platform, introduce unanticipated bugs and make it extremely difficult to perform future system upgrades. In this session, Shust will modify core code functionality using real world examples and identify common risks and issues and how to avoid them. Shust will also be sharing recommended best practices, including the installation and maintenance of a custom extension.

Mark Shust is a Magento Certified Developer Plus and has more than 10 years of eCommerce web development experience. His expertise includes Magento database architecture, custom extension development, eCommerce development processes & best practices, and client frontend design & development. Shust is also a Zend Certified Engineer and a Magento Gold Connect Developer.  He has shared his talents and knowledge with developers about Magento, Zend Framework, Drupal and other Linux-based open source platforms through briefings and educational sessions throughout his professional career.

“We are honored that Magento selected Mark to speak at their premier conference this year,” commented Stephen Kidwell, eCommerce Practice Director at Metrics Marketing.  “There are many instances that require overriding core code on the Magento platform.  With Mark’s expertise in Magento, he will educate the audience on what must be considered before making changes to Magento’s core code, and teach users how to implement best practices when maintaining and upgrading Magento.”

Metrics Marketing, a Magento Gold Solution partner and authorized reseller, provides best in class comprehensive eCommerce solutions focusing on the Magento Enterprise platform. Every Magento implementation is infused with search analytics and usability best practices, ensuring that a merchant’s site is optimized for ultimate conversion.  Metrics is also the only solution partner in the Magento ecosystem to offer the Magento-ExactTarget integration. To learn more about Metrics Marketing’s Magento Enterprise eCommerce Solutions, visit ecommerce.metricsmarketing.com

Imagine eCommerce engages enthusiasts from around the world to come together for three days to learn, discover and inspire one another on Magento and the future of eCommerce. Participants can listen to inspiring keynotes by industry experts, attend in-depth breakout sessions on business and technical topics, complete on-site training and developer certification and engage in powerful networking opportunities.  To learn more about Imagine eCommerce, visit www.imagineecommerce.com.

How to Leverage 2D Mobile Barcodes for the USPS Summer Promotion

April 9th, 2012 by Melissa Zapata No comments »
Seminars
 
 

Complimentary Webinar Series from Metrics Marketing Group
MEET THE PRESENTERS
Tuesday, April 17, 2012
2D Mobile Barcodes revitalize direct marketing campaigns, transforming traditional printed mail pieces into compelling interactive experiences. In this webinar, discover how to integrate Microsoft Tags and QR Codes into your direct mail campaigns to take advantage of the 2% discount offered through the 2012 USPS Mobile Commerce and Personalization Promotion. Also, learn how our proprietary solution, track Back Tags can engage customers in a dynamic one-to-one dialogue by leveraging Microsoft Tags and appending mailing lists to include unprecedented “track back” functionality.
 
Presented by:
Amy Bamberger
Technology Integration Specialist
 
Bamberger_sq_bw Amy Bamberger

Technology Integration Specialist at Metrics Marketing

 
RegisterNow
 

Metrics Marketing Group Selected to Present on User Experience at YouToo Social Media Conference 2012

March 29th, 2012 by Melissa Zapata No comments »

Metrics Marketing Group, an analytics-driven database marketing and interactive services firm, announced today that Research and Customer Experience Senior Analyst, Damon Herren has been selected as a panelist for the YouToo Social Media conference. Herren will join other industry professionals in discussing the importance of user experience design (UXD) in public relations and how both “seek to understand audiences, identify business objectives and measure outcomes.” The YouToo Social Media Conference 2012 will take place at Kent State University in Kent, Ohio on Friday April 13, 2012.

More than ever, marketing agencies are seeking to employ user experience design professionals who have the ability to create positive user experiences for interactive campaigns. These unique professionals address the structural, informational, psychological and emotional aspects of what makes a successful user interface, whether it’s web, mobile, tablet or any other device. Both public relations and UXD professionals underlying goals are to understand their clients’ audiences in order to create mobile technology campaigns with a positive user experience. Herren will be joined by other PR and UXD professionals to discuss this intersection and how it affects marketers today.

Damon Herren has more than 10 years of professional experience with a diverse background, specializing in user experience design. As a Research & Customer Experience Senior Analyst at Metrics Marketing Group, Herren works with a variety of clients across numerous industries to improve the user experience of their products and services. In his previous role at InfoCision Management Corporation, Herren’s work greatly influenced the internal user experience for mission-critical enterprise systems, which are currently used daily by thousands of users. Herren is also involved with the Northeast Ohio Usability Professionals’ Association (NEOUPA), Information Architecture Institute (IAI), and Interaction Design Association (IXDA). He earned a B.S. in Computer Science from Harding University and is currently working towards a Master’s Degree in User Experience Design at Kent State University.

“Knowing and understanding your users and their goals is key to any successful user experience,” remarked Cathleen Zapata, VP, Research and Customer Experience at Metrics Marketing. “Damon’s wealth of expertise and knowledge in UXD will give professionals a perspective on how marketers can truly optimize their campaigns by leveraging customer insights.”

Metrics Marketing offers a full suite of customizable user research and user experience services that go beyond identifying opportunities for conversion. Amongst Metrics’ user research services are lab-based testing usability testing, card sorting, user personas, heuristic evaluations, online research, surveys, focus groups, in-depth interviews and more. Metrics’ Research and Customer Experience professionals, like Herren, also provide information architecture and interaction design expertise. In addition, Metrics Marketing is one of the only interactive marketing firms with full eye tracking capabilities across the U.S., including lab-based testing at MetricsLabSM as well as mobile.

Those who are interested in attending the YouToo Social Media conference should register by visiting, www.youtoosm.com. To learn more about Metrics Marketing’s Research and Customer Experience offerings, visit www.metricsmarketing.com/lab.

Metrics Marketing Group Acknowledged as an Emerging Customer Engagement Agency by Independent Research Firm

March 13th, 2012 by Jennifer Ryans No comments »

Metrics Marketing Group announces that it has been recognized as an emerging customer engagement agency in the Forrester Research, Inc. report, “The Evolution Of The Customer Engagement Agency.” The report, which was issued February 13, 2012, explores the evolution of the customer engagement agency (CEA) model and identifies emerging CEA’s in the United States.

According to the independent research firm, Forrester Research, Inc., CEA’s “focus on defining customer-oriented business strategies and mapping them to tactics and execution.” By definition, they “help clients maximize customer profitability and optimize customer experiences by applying data and analytics to every interaction.” A new age of marketing urges marketers to leverage customer intelligence and data analytics to drive marketing strategies, focusing more customer engagement and less on campaign-centric results.

Metrics Marketing leverages customer intelligence to uncover new opportunities for their clients. The company’s customer and analytically oriented proprietary solutions such as MetricsLabSM, a full-service usability lab and market research facility and ATOM® (Automated Triggered-Opportunity Marketing), an automated marketing tool, enable the company to craft and execute customer engagement strategies for its clients.

“Metrics has always leveraged data analytics and customer insights to determine the next best action for our clients,” remarked Jonathan Hill, Partner at Metrics Marketing Group. “We feel that being recognized by Forrester is a tremendous compliment to our competitive service offerings in the CEA landscape.”

Metrics Marketing leverages its analytics and consulting and database management services to create robust marketing programs to a wide variety of clients in industries such as finance and banking, travel and entertainment, retail, media and healthcare. Metrics’ additional capabilities include eCommerce development, creative design, usability testing, search engine optimization, contact management optimization, email marketing, direct mail and social media integration.  

To access or purchase the Forrester report, “The Evolution Of The Customer Engagement Agency” visit, www.forrester.com.

The Collaboration of UX and SEO in Website Redesign

March 6th, 2012 by Kelly Bowman No comments »

 
Seminars

 

Complimentary Webinar Series from Metrics Marketing Group
 
 
 

 

MEET THE PRESENTERS

The Collaboration of UX and SEO in Website Redesign

Wednesday, March 28, 2012
12:00 PM – 1:00 PM EST
 

Both user experience (UX) and search engine optimization (SEO) are important to gain and convert website visitors, but often one or both are overlooked during a site redesign. In this presentation, learn how SEO & UX can truly complement each other, and work seamlessly together to accomplish both goals of driving traffic and converting users through your site.

 

LauraPortrait

cathy_zapata

 
Laura Cameron

Director of Inbound Marketing at Metrics Marketing
 
 
 
 
 
 
 
 
 
 
Cathleen Zapata

VP, Research & Customer Experience at Metrics Marketing

RegisterNow

 

 

     
 

 

Pinterest for Retailers

March 2nd, 2012 by Melissa Zapata 1 comment »

Pinterest is quickly becoming the fastest growing social networking phenomenon. According to Compete.com in just one month, December 2011 to January 2012, Pinterest.com saw a 155% increase in traffic! Marketers are left wondering how to harness the success of this site in an effective way for retail marketing. The basic principle of Pinterest is the idea of organizing, saving and sharing content. By engaging in Pinterest, retail marketers can inadvertently drive traffic and increase conversion to their website.

The Basics

Pinterest is a social network that allows users to visually share, curate, and discover new interests by posting or “pinning” images and videos to virtual pin boards. The appeal is the complete visual aspect of sharing and saving ideas by sorting them on personal pin boards. Users have the ability to upload their own images via computer or cell phone app, however most interestingly users also have the option to “pin” images from the web, saving the associated URL to their pin board. Similar to other social networking sites, Pinterest members can comment and share recent pins with their followers through Facebook and Twitter. Members are encouraged to interact with the content by reposting, sharing others’ pins via Facebook or Twitter and embedding pins on their website or blog. Pinterest has made it even easier to pin images and videos by offering a “Pin It” bookmarklet to member’s toolbar. This allows users to seamlessly incorporate Pinterest into every browsing moment.

How does Pinterest benefit retail marketing?

1)      Traffic

The amount of traffic that pins can drive to a website has truly been showcased by the amount of early adapters to the site. “In October [2011], the website of Time Inc.’s Real Simple magazine got more traffic from Pinterest than Facebook.”* Businesses such as Piperlime, Cost Plus World Market and Nordstrom have joined the social networking site with great success. By strategically organizing pin boards and ensuring each pin links back to the specific product page on their site, users have the ability to easily find and purchase their merchandise.

2)      Links

Retailers would benefit greatly from utilizing a “Pin It” share button on product pages within their current eCommerce site. This would remind users to save and share a link back to their product pages via Pinterest. The marketing value of this option could provide a huge benefit by allowing members to encounter products and encourage visits to the page with just one click.

3)      Social Sharing

A great deal of the Pinterest success has come from the easy connection to Facebook and Twitter. When users first come to the site they have the option to sign up using their Twitter or Facebook accounts allowing them to instantly link to their to family and friends who are also using Pinterest. Another great benefit of logging in with Facebook or Twitter is the increased ease for which users can share their pins to their Facebook or Twitter feeds.

Ideas for Success

Cost Plus World Market Pinterest Example

Cost Plus World Market Pinterest Example

 Make pin boards on specific topics

- Attracts members who are passionate about a specific topic such as decorating or clothing

- Create pin boards based on core keywords already used in current SEO strategy

Example: Cost Plus World Market, a retailer of home furnishings, décor, food and drink, does a great job utilizing their keywords within each of their pin descriptions. For each pin in their “Early Bloomers Furniture Collection” board there is a detailed product title and mention of Cost Plus World Market. Each pin then links back to the specific product page on the site for users to easily purchase.

 Promote through other channels

- Encourage interaction by adding the Pinterest follow button to your website

- Promote Pinterest page through Facebook, LinkedIn, Google+ and Twitter

AMC Theaters and Bridesmaids.com Pinterest Contests

AMC Theaters and Bridesmaids.com Pinterest Contests

- Launch a contest

Example: AMC Theaters hosted a “Pin to Win” contest where Pinterest members were encouraged to create a “My Oscar Picks” pin board and repin one of the AMC best picture posters from the AMC Pinterest account. This contest inadvertently distributed links back to the AMC site in a fun and unique way.

Example: Bridesmaids.com also recently hosted a “Pin It to Win It” contest encouraging users to visit their Pinterest page and repin the accessory users most wanted for a chance to win the item.

 

Increase and maintain visitors

Nordstrom Pinterest

Nordstrom Pinterest Page Example

- Highlight popular visual content that will attract members

Example: Retailers such as Nordstorm have already joined the website with pin boards dedicated to visually highlighting their blog, spring trends and New York Fashion Week. Nordstorm has also begun pin boards for many of their popular fashion lines.

- Highlight guest members in a gallery or contest

A user-generated pin board can be created by enabling followers to pin to specific boards under pin board settings. Retailers can also encourage users to email images and links to a specified account.

ModCloth.com Pinterest Example

ModCloth.com Pinterest Example

Example: ModCloth, an online clothing, accessories and décor retailer with 15 boards has a guest pinner gallery dedicated to highlighting followers.

According to a recent Hubspot article, “The trick to succeeding on Pinterest isn’t necessarily about showing off products or services directly.”* Retailers who are looking to succeed long-term need to work on finding creative ways to show how their products and services fit into the lifestyles of your target audience.

Follow our Metrics Marketing Pinners:

Kelly Bowman http://pinterest.com/kelbo/

Melissa Zapata http://pinterest.com/mzapata11/

Jenna Hunger http://pinterest.com/jennahunger/

*Hubspot.com, “How to Use Pinterest for Business”, February 2012. http://www.hubspot.com/how-to-use-pinterest-for-business/